Why did a Housecall Pro price become $0?

Blank and zero are business decisions, not just formatting details

If a field can default to zero, a spreadsheet that passes structural checks may still create a commercially bad result. That is why price and cost review belongs in the preimport workflow even when the file itself is valid.

Common ways an unintended zero appears

• A formula was replaced with a blank value.
• A fill operation overwrote selected rows.
• A price or cost column shifted during CSV editing.
• A blank optional field was imported and treated as zero.
• A bulk edit touched more rows than intended.

Compare the original value before changing anything else

If the file came from a previous Housecall Pro export, compare the zero value with the original. That immediately tells you whether the zero was already present or was introduced during editing.

Review zero changes before reimport

ImportFix Change Audit surfaces price and cost changes that move to zero so you can review them before the edited file reaches Housecall Pro. Compare the original and edited files free.

FAQ

Is $0 always invalid in Housecall Pro?

No. Zero can be intentional, and Housecall Pro documents Price and Cost as optional import fields. The issue is whether the zero is the value you intended.

Can ImportFix automatically guess the correct price?

No. ImportFix does not invent missing prices or decide what a service should cost. It surfaces the change for review.

What should I do before a large price update?

Preserve the original export, review changed prices and costs, then use a small test import before applying the full update.