Housecall Pro item name too long

What this error means

Housecall Pro limits a price book item’s name to 190 characters. If a name is longer, that row errors out and the import won’t complete until the name is shortened. It’s a hard limit on the Name field, not a suggestion.

Documented cause

The Name value on the row exceeds 190 characters. This usually happens when a full description has been pasted into the name, when several attributes are concatenated into one long title, or when a name carries a long code plus a description together.

How to fix it, step by step

1. Find the names longer than 190 characters (a length formula in your spreadsheet makes this quick).
2. Rewrite each one as a short, customer-facing name — the thing a customer should see on an estimate or invoice.
3. Move the extra detail into the Description field, which is meant for longer text, instead of the name.
4. Confirm every name is 190 characters or fewer, then re-import.

Common mistakes

• Putting the entire service description in the Name field instead of the Description field.
• Concatenating SKU + name + notes into a single long title.
• Counting words instead of characters — the limit is 190 characters, including spaces.
• Fixing only the obvious rows and missing a few long names buried lower in the file.

Prevent it next time

Keep names short and put detail in the description. The price book checker flags any name over the 190-character limit and points you to the exact rows, so you can shorten them before Housecall Pro rejects them. The template keeps Name and Description as separate columns so long text has somewhere to go.

FAQ

What is the item name character limit in Housecall Pro?

Price book item names can be up to 190 characters. A name longer than 190 characters will error out on import.

Where should the extra text go?

Put the longer detail in the Description field, which is designed for it, and keep the Name field to a short, customer-facing label of 190 characters or fewer.

See also the complete import-error reference.